For any government agency with the task of collecting revenue from constituents, whether that is a tax agency or a fees and fines generation function, the effective and efficient collection of those funds is an important success metric. Moreover, the more collections achieved through minimal intervention, the greater the return on the investment of people and other resources.

Agencies, especially state departments of revenue, cities, and courts, all live by revenue collected (because that revenue drives the government functions at every level, whether that is tax collection, fee collection, or fines and penalties collection).

Agencies should always be examining their processes and products to discover process improvements, new products, or product enhancements. And when normal procedures fall short, look to Accounts Receivable agencies to support those efforts.

GPS has a wide range of collection experience, but at the internal (first-party) level as well as at the collection agency level. We can conduct evaluations of your processes, your communication, your public-facing platforms, and your use of external resources and discover new opportunities.

If you would like someone to examine your internal collection activities and process, or want someone to advise on the acquisition of an external support agency, contact us at GPS today.